Refunds and Returns Policy

Introduction

At epbar.co.uk, we are committed to ensuring customer satisfaction. This refunds and returns policy outline your rights to return products, receive refunds, and the procedures for doing so. Please read this policy carefully to understand how we handle returns and refunds.

Contact Information

For any questions or concerns regarding refunds and returns, please contact us using the following information:

• Phone (WhatsApp – UK): +447466663306
• Email: info@epbar.co.uk
• Address: 7 Bell Yard, London, WC2A 2JR

Refunds

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

• Check Your Bank Account: If you haven’t received a refund yet, first check your bank account again.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted.
• Contact Your Bank: There is often some processing time before a refund is posted.
• If You’ve Done All of This and Still Have Not Received Your Refund: Please contact us at info@epbar.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@epbar.co.uk or via WhatsApp at +447466663306, and we will provide instructions on how to proceed.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at info@epbar.co.uk or via WhatsApp at +447466663306. Provide your order number and a description of the issue, along with photographic evidence if possible. We will arrange for a replacement or refund as appropriate.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@epbar.co.uk or via WhatsApp at +447466663306. If your order has not yet been dispatched, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the returns process outlined above.

Contact Us

If you have any questions about this refunds and returns policy or need assistance with your return or refund, please contact us at:

• Phone (WhatsApp – UK): +447466663306
• Email: info@epbar.co.uk
• Address: 7 Bell Yard, London, WC2A 2JR

This refunds and returns policy was last updated on 01/04/2024.

By purchasing from our website, you acknowledge that you have read and understood this refunds and returns policy.